Your best customers would leave a review. Nobody asked them.
A finished job triggers a text and an email at the right moment, asking your customer to leave a review. Unhappy replies come to you privately first. It runs on its own, and you watch the count go up.
Hi Karen, thanks for having us out today. Would you mind leaving a quick review? Takes 20 seconds:
g.page/r/review
Sent 24h after job complete 路 SMS + email
Done! You guys were great 馃憤
Unhappy replies route to you privately first
Sound familiar?
If you nodded at any of these, this is exactly what we fix.
Outreach that still runs on a bad day.
The part that usually breaks is not the writing. It is the second week, when the work has gone boring and a client emergency lands on the same morning. A system does the boring part on the days you do not feel like it.
- Sending, following up and replying in one place
- A record of who was contacted and when
- You approve the words, the machine does the rest
How it works
Four steps, start to finish
1. Connect your job source
Your CRM, your invoicing tool, or a simple form your team fills in when a job is done. Whatever you already use.
- CRM or invoice tool connection
- Or a one-tap form for the crew
- No new admin for you
2. The ask goes out at the right time
A text and an email, timed to when the customer is happiest, with a one-tap link straight to your review page.
- SMS and email, both
- One tap, no login required
- Polite reminder if they do not respond
3. Unhappy replies come to you first
If someone is not satisfied, the system routes them to you privately instead of to a public review. You get the chance to fix it.
- Private feedback path
- Instant alert to you
- The problem gets solved, not published
4. Watch the count go up
A simple monthly view: requests sent, reviews landed, average rating over time.
- Monthly report
- Which staff or job types earn the best reviews
- Nothing else for you to do
What you get
What the system does
Triggered request
Fires from a completed job, not from a list someone remembered to upload.
SMS and email
Two channels, because most people ignore one of them.
One-tap link
Straight to your review page. Every extra step loses half the people.
Smart reminder
One polite follow-up if there is no response, then it stops. No nagging.
Private feedback route
Unhappy customers reach you, not your public profile.
Monthly report
Sent, landed, average rating, trend. One page.
The quiet weeks are
the ones that pay.
Nothing goes out under your name until you have read it.
Pricing
Three packages. One goal.
Review Machine
$99
/month
- Automated SMS and email review requests
- One-tap link to your review page
- Private routing for unhappy customers
- Connected to your existing CRM or invoicing
- Monthly report
- Setup included, cancel any time
Multi-Location
$249
/month
- Everything in Review Machine
- Up to five locations or branches
- Per-location and per-staff reporting
- Separate review pages per location
- Priority support
Reviews + Full System
$297
/month
- Everything in Review Machine
- Website and missed-call text-back included
- Booking and CRM
- All of SiteCraft, one price
- Free demo site before you pay
FAQ
Common questions
Is this allowed by Google?
Yes. Asking a real customer for an honest review is exactly what Google wants. What is not allowed is incentivising reviews, filtering out unhappy customers from ever reviewing, or buying them. We do none of those. Unhappy customers can still leave a public review, we just make sure you hear from them first.
Do you write the reviews?
No, and we never will. Fake reviews get businesses removed from Google. Every review this system produces is written by a real customer about a real job.
What if someone leaves a bad review anyway?
It happens. The private feedback route reduces it, but it cannot prevent it. What actually protects you is volume: one bad review among eighty is noise, one among eleven is a problem.
Will this work with my software?
It connects to most CRM and invoicing tools. If yours will not connect, your crew uses a one-tap form to mark a job done, which takes them about three seconds.
How many reviews will I get?
That depends on your customers and your work, and anyone quoting you a number has not met either. What we can say is that the businesses that ask every customer end up with far more reviews than the ones that ask when they remember.
Guides
Read before you decide
Everything below is free. No signup, no sales call.
Reviews
How to Get More Google Reviews Without Begging or Buying Them
Why most businesses have far fewer reviews than they have happy customers, the timing and wording that changes it, and the rules you must not break.
Read it路 6 minLocal business
Google Business Profile: The Settings That Actually Move You Up
Which parts of a Google Business Profile affect whether you appear in the map pack, which parts are busywork, and the mistakes that get listings suspended.
Read it路 6 minReady when you are.
Tell us about your business. We do the work. You decide. Real review requests to real customers. No fake reviews, ever.