Your best customers would leave a review. Nobody asked them.
A finished job triggers a text and an email at the right moment, asking your customer to leave a review. Anyone with a problem can also reply to you privately. It runs on its own, and you watch the count go up.
Hi Karen, thanks for having us out today. Would you mind leaving a quick review? Takes 20 seconds:
g.page/r/review
Sent 1h after job complete · SMS + email
Done! You guys were great 👍
Customer replies come straight to you
Sound familiar?
If you nodded at any of these, this is exactly what we fix.
Outreach that still runs on a bad day.
The part that usually breaks is not the writing. It is the second week, when the work has gone boring and a client emergency lands on the same morning. A system does the boring part on the days you do not feel like it.
- Sending, following up and replying in one place
- A record of who was contacted and when
- You approve the words, the machine does the rest
How it works
Four steps, start to finish
1. Connect your job source
Your CRM, your invoicing tool, or a simple form your team fills in when a job is done. Whatever you already use.
- CRM or invoice tool connection
- Or a one-tap form for the crew
- No new admin for you
2. The ask goes out at the right time
A text and an email, timed to when the customer is happiest, with a one-tap link straight to your review page.
- SMS and email, both
- One tap, straight to your review page
- Up to two polite reminders if they do not respond
3. Any reply comes straight to you
If someone is not satisfied, they can reply to you privately as well, so you get the chance to fix it. They still get the same review link as everyone else.
- Private feedback path
- Instant alert to you
- The problem reaches you directly
4. Watch the count go up
A simple monthly view: requests sent, reviews landed, average rating over time.
- Monthly report
- Nothing else for you to do
What you get
What the system does
Triggered request
Fires from a completed job, not from a list someone remembered to upload.
SMS and email
Two channels, because most people ignore one of them.
One-tap link
Straight to your review page. Every extra step loses people.
Smart reminder
An email the next morning and one final nudge three days on if there is no response, then it stops. No nagging.
Private feedback route
Anyone with a problem can reply to you privately, and still gets the same review link.
Monthly report
Sent, landed, average rating, trend. One page.
The quiet weeks are
the ones that pay.
Nothing goes out under your name until you have read it.
Pricing
Three packages. One goal.
Review Machine
$99
/month, first 14 days free
- Automated SMS and email review requests
- One-tap link to your review page
- Private reply option for anyone with a problem
- Connected to your existing CRM or invoicing
- Monthly report
- Setup included, cancel any time
Multi-Location
$249
/month
- Everything in Review Machine
- Up to five locations or branches
- Per-location and per-staff reporting
- Separate review pages per location
- Priority support
Reviews + Website
$297
per month, the SiteCraft Starter plan
- Everything in Review Machine
- Website and missed-call text-back included
- Booking and CRM
- Everything in SiteCraft Starter, one price
- Free demo site before you pay
FAQ
Common questions
Is this allowed by Google?
Yes. Asking a real customer for an honest review is exactly what Google wants. What is not allowed is incentivising reviews, buying them, or asking only the customers you expect to be happy. So every customer gets the same review link, and anyone with a problem can also reply to you privately.
Do you write the reviews?
No, and we never will. Fake reviews get businesses removed from Google. Every review this system produces is written by a real customer about a real job.
What if someone leaves a bad review anyway?
It happens. No system can prevent it. What actually protects you is volume: one bad review among eighty is noise, one among eleven is a problem.
Will this work with my software?
It connects to most CRM and invoicing tools. If yours will not connect, your crew uses a one-tap form to mark a job done, which takes them about three seconds.
How many reviews will I get?
That depends on your customers and your work, and anyone quoting you a number has not met either. What we can say is that the businesses that ask every customer end up with far more reviews than the ones that ask when they remember.
Guides
Read before you decide
Everything below is free. No signup, no sales call.
Review Automation
The best way to get more google reviews for your business
The best way to get more google reviews is to build a compliant automated system. Learn how to ask every customer without breaking rules.
Read it· 9 minReviews
How to Get More Google Reviews Without Begging or Buying Them
Why most businesses have far fewer reviews than they have happy customers, the timing and wording that changes it, and the rules you must not break.
Read it· 6 minLocal business
Google Business Profile: The Settings That Actually Move You Up
Which parts of a Google Business Profile affect whether you appear in the map pack, which parts are busywork, and the mistakes that get listings suspended.
Read it· 6 minReady when you are.
Tell us about your business. We do the work. You decide. Real review requests to real customers. No fake reviews, ever.